Who are you and what do you do at incentivesmart?
Hi! I’m Jen and I’m one of the Account Managers here at incentivesmart HQ. I’ve been with incentivesmart for nearly four years, looking after a selection of our biggest clients and working with them and my in-house support team to design, implement, manage and analyse their schemes.
I have a background in Graphic Design, which has come in very handy in my Account Management role as I oversee the design team in the creation of the marketing and communication that is required to make a reward scheme successful.
I also work closely with our Development team to have an input into how our incentivebank platform evolves. We work hard to ensure our incentivebank software is at the forefront of all we do and that it provides our clients with a dynamic and flexible way of rewarding.
What have you worked on recently that you’re really proud of?
This year has been fantastic as I’ve been really involved in the successful launch of 5 new reward programmes. It’s great to work closely with my clients to nurture the scheme and I really enjoy seeing a programme take off when it’s in its infancy. One programme launched earlier on this year has already achieved a 100% registration rate and one user has redeemed a trip to Disneyland Paris. I feel really proud when a new scheme starts to change the behaviour of its audience and that change is evident to my client and their sales figures.
What’s the best thing about working for incentivesmart?
I’m very lucky that I work in a fantastic team where everyone is supportive and interested in all aspects of the business and not just their department. Being part of a creative team also means there’s usually lots of ideas floating around, so thinking of new ways to develop a scheme is always an enjoyable task.
incentivesmart are also fantastic at practicing what we preach and I have first hand experience that a points-based reward scheme really does drive performance! I’ve not quite got enough points for my next reward yet, but I should be able to treat myself to that spa weekend in a few months!
Where do you see yourself in 5 years time?
In the four years I’ve been with incentivesmart, my role has developed from a Designer to a Customer Services Administrator to an Account Manager, so I’m excited to see where it takes me next! I absolutely love my job and everything incentivesmart has to offer, so my only priority is to keep enjoying the journey.
What’s your favourite way to spend your weekend?
The weekend should be time to relax and catch up on sleep, but I always find myself busy with little time to myself! But I’m not complaining - I have an amazing family and friends who I love to spend my time with. I’m really into the gym and thanks to my lovely partner in crime, I’ve recently got into road cycling. So I’m hoping to get out and about more when the weather starts to get better and don’t be surprised if I’m taking a day or two off next year to climb some crazy mountain!
What’s your mantra?
I’m a big believer that hard work is the only way you can move forward. I work hard in every aspect of my life and when I set my mind on something, nothing can stop me! Reaching a goal I set myself might be long and challenging, but it’s always worth the effort.
“Those at the top of the mountain didn't fall there.”