Contact Support Centre

We handle inbound and outbound telephone campaigns on behalf of our clients. Our staff are friendly and reliable and many of them have been with us since we started the business. The contact centre handles hundreds of thousands of calls annually and we can offer 24 hours a day, 365 days a year service. We will always be there for you!

• We will answer all your calls in your company/programme name
• VIP and frequent callers will be identified even before they speak so we will know who they are, what company they are with and how they like to be addressed.
• Balance checks, password resets and basic transactions will be handled immediately
• More complex calls are routed quickly and efficiently to your incentiveSMART account team or you if required.
• Messages are sent from the operator to you or your account team by SMS and e-mail.
• Messages can be copied to your colleagues
• Voicemail for out of hours - messages can be sent to you by e-mail.
• Your incentiveBANK Admin Suite allows you to view the messages we have taken for you, and to view call statistics.
• Dedicated 0845 or 0800 number(s)
• Local numbers available for international programmes

Our Support Centre Values

• Our focus will always be on our customers
• Every call will be treated with the utmost promptness, respect and courtesy
• We will maintain the highest level in our dealings with our customers, suppliers, staff and business associates
• If any challenges arise, we will talk to you about them
• Our aim is to answer 90% of all calls within three rings