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The key objective of staff motivation programmes is to improve the performance of employees by identifying the issues that affect them. Sales programmes are often based very much on volume of sales, profitability and margins, whereas, non-sales programmes often focus on customer service, safety records and attendance, ultimately to improve the bottom line.
Effective programmes promote both individual achievement and teamwork, often sharing awards and empowering staff to take greater ownership in contributing to the success of the company. Careful planning should also allow for factors such as employee legislation and the constraints of the corporate culture.
The average cost of recruitment and training presently stands at £9,776.00 per employee, and even higher for qualified, experienced staff. Now consider that figure combined with a high staff attrition rate of 26.6% rising up to 78% in some call centre environments. It is, therefore, crucial for companies to consider staff motivation and work/life balance, particularly as it is so difficult to replace good staff; 77% of companies have difficulty in attracting the right candidate to begin with. The research concludes that these combined figures cost UK companies over £48 billion per year. Source: CIPD labour survey report & Momentum Financial Services report
We are experienced in providing exceptionally effective staff reward, recognition, engagement and loyalty programmes in the UK, Europe and Worldwide for small and large global businesses such as Motorola, Miele, Volkswagen Group and CSMA Club.
Applicable incentiveSMART Solutions
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